FAQs

We know that for some workers, especially for seafarers, FIFO mine workers or people who spend a lot of time on the road, getting a chance to talk privately by phone, away from your colleagues, can be difficult or inconvenient. Therefore, we are available discreetly via other platforms.

So that employees feel as comfortable as possible accessing our support services, we are also available via the private and confidential WhatsApp messaging service. This is also an option if English isn’t someone’s first language and they feel more comfortable sending and receiving text messages rather than using spoken word.

Our WhatsApp service is available by messaging +61 439 382 204 or you can contact us

We understand how important it is to feel comfortable discussing your concerns with a counsellor and that sometimes people simply don’t click together. That’s why you should feel totally comfortable asking to speak to a different person when scheduling a follow-up session or calling back a second time and speaking to our reception team about being assigned a new counsellor.

Hunterlink began working with people employed in the maritime and shipping industries, but we have branched out into providing EAP services to workers employed in social and community services, hospitality, retail, professional services and the finance sector. We have the skills and experience across a wide range of workplaces to provide care and support to all workers, no matter their occupation.

At Hunterlink, all counselling sessions are undertaken confidentially. We follow the Privacy Act and the Australian Privacy Principles that underpin our clinical standards and maintain strict confidence at all time. However, if you are still unsure, you only need to provide us with your workplace, a name and phone number we can call you on.

We provide a quarterly report to managers about the number of sessions or calls we receive from their workplace and the types of support we provide their staff. This anonymous data helps them understand the importance of our services for their staff and assures them they are providing a valued mental health and wellbeing resource for their workplace.

We provide a tailored EAP service that grows with your business instead of a one-size-fits-all pricing structure. The level of service we can provide depends on the circumstances, size, location and needs of your workforce.