National Services

Hunterlink builds the capacity of your workforce by preparing for issues that could impact on organisational culture, employee performance and workforce retention. Managing these issues effectively saves time and money and develops a stable workforce.

Hunterlink Recovery Services is a National Employee Assistance Program (EAP) that works to create a tailored service to meet the needs of your organisation and its employees. The Hunterlink head office is based in Newcastle and operates nationally with experienced professionals available in every major city in Australia to the furthest and most remote areas. Hunterlink is a specialist service that works under a solution focused model using cognitive and psychosocial interventions. They are practical and tailored to the individual to achieve desired outcomes. Hunterlink understands the working white and blue collar industry. We understand the employer's needs and the complexities of an industry environment. Our holistic approach of service delivery isn't limited to employees, rather the organisation as a whole, managerial supervision, human resource support and immediate family members of the organisation.

Hunterlink can help sustain high levels of productivity, high standards of safety and quality control. We currently complement our partner organisations by reduced absenteeism, substance abuse, workers comp, psychological claims and a lowered turnover of the work force. Through a strength based approach between the partner organisations human resource team, management and Hunterlink we are able to best solidify a relationship that best supports the employees. This is achieved by regular scheduled meetings and ongoing statistical reports. Hunterlink operates a unique reporting system that identifies areas of concern; risk management; training needs and positive / negative trends.

Our particular expertise in the Seafaring, Stevedoring, Offshore, Oil & Gas, transport, manufacturing, plant equipment and construction sectors has allowed us to provide services to organisations that have previously been unable to have their needs met by their current EAP providers and maximise the potential of how an EAP can provide advantageous results. Hunterlink respond to referrals immediately, eliminating any waiting period. This is achieved through our National Assistance Helpline operating 24/7 by professional counsellors.

We stay engaged until outcomes are met, rather than finding a temporary solution over four to six sessions. This means that we are able to adequately and effectively support employees and their families without specified time restrictions. We also see that there is an equal emphasis on our suicide awareness and prevention programs, education and counselling with exceptional experience in crisis management and critical incident.

Areas we specialise in are:

  • Substance Abuse
  • Workplace Issues
  • Return to Work
  • Redundancy and restructure
  • Consultancy
  • Relationships
  • Anger Management
  • Mental Health
  • Mediation
  • Critical Incident
  • Financial Management
  • Awareness workshops
  • Suicide Prevention
  • Managerial Supervision
  • Crisis Management
  • Positive testing
  • Policy Updates

Hunterlink EAP